You’re not at your property, and the alarm there sounds. Here’s what happens:
Your appointed alarm monitoring station alerts us.
We immediately call any emergency contacts you’ve designated to establish if there’s any reason why we shouldn’t respond.
We dispatch our best-placed officer in your area to attend the property, assess the situation and, if needed, request emergency services, liaising with the police on your behalf.
Our officer arranges for an emergency guard until the property can be secured, and we issue you with a full report of the incident and of the actions we’ve taken.