The Keyholding Company
What do you like most about working at The Keyholding Company?

I get to ride a motorbike every day. You get £800 kit allowance when you arrive so you can get the stuff which makes you feel safe. I love my custom boots. I had them made to fit in Yorkshire.

What sort of person does well at The Keyholding Company?

The sort of person who is flexible, open to change, and a good communicator. Those are the people who stick around and get the most from it.  I have been promoted twice since I arrived 2 years ago.

What training have you had?

The Keyholding Company put me through SIA training when I arrived. That’s a qualification I can take with me wherever I go from here.

Our accreditation scheme
How does the Keyholding Company track performance?

They make sure I am using the app on every job correctly. This was a bit tricky to begin with but now I understand how helpful it is for this information to be recorded accurately. Our client reports are great. The app lets me enter notes so I can make sure the client is made aware of certain things, which might not be directly related to the job in hand.

They also keen we get to a response job in good time. This means driving quickly (but safely!) through London to get to where we need to go.

Describe your typical day:

A typical day or night might involve attending several alarm. We never know what we might be faced with when we arrive. The team back at base are really supportive. I follow the protocol on the app. It tells me everything I need to know about the property – how to get in, what to be wary of, alarm codes etc. Usually I am able to confirm it’s a false alarm. But sometimes it’s not. That can be tough but we are trained to handle it. It’s important work. I feel proud to do it.

Our client reports are great. The app lets me enter notes so I can make sure the client is made aware of certain things, which might not be directly related to the job in hand.

Michael Smith, Senior Keywarden

Meet the team

Ronaldo Costa Da Lira: Senior Patrolman

”I like the challenges I face on every single job. I have to use my experience and intelligence to confront brand new properties and situations every day.”

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Chris Russell: Digital Director

“I have a clear set of quantitative KPIs which help me track my progress. I am a data geek so that suits me fine.”

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Sonya Shokar: Credit Controller

“If you love interacting with clients then that's the biggest part of this job. You learn to be tactful, diplomatic and realise the power of discretion.”

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