The Keyholding Company

Business Development Manager

We are a digitally transformed, tech-enabled security services company on the verge of breaking into the care sector with an innovative digital product. As a company, we are deeply rooted in hiring the best talent and setting the highest industry standards. With a commitment to rewarding hard work, the team culture is supportive, collaborative, innovative, ambitious, and entrepreneurial.

Reporting to the Sales Director, the Business Development Manager is a key (forgive the pun!) part of our family. They are often the first point of contact with new clients and are crucial to representing our values and culture.

This is a sales-orientated role with the primary responsibility being to achieve the required income target through converting both residential and commercial sales enquiries.

And that’s where you come in

You should be sales driven and eager to close a deal without compromising on our integrity as a trusted and professional company. You will also be a point of contact for our customers and help generate positive business outcomes by leading and guiding our clients through their buying journey.

Applications to be sent to or apply here.

You’ll be (but not limited to):
  • Building excellent relationships with prospective commercial customers (typically multiple sites), looking to finalise a sale where possible and establishing new opportunities where appropriate
  • Generating new leads for outbound campaigns, establishing further growth for the company, sole control on their own contacts & data entry, required for HubSpot
  • Providing timely quotations for commercial and residential clients in response to their enquiries through a value-based approach
  • Reporting on the weekly activity as required to build an understanding of your pipeline and progress for yours and our benefit
  • Working proactively with internal teams to find resolutions to customer queries
  • Meeting income targets, through outbound campaigns, market intel and inbound Webform leads
  • Exploring the needs of our clients and finding opportunities to promote our other services
  • Exceeding sales targets by providing exceptional customer service during the course of the sale – live chat, email, phone
  • Liaising with service partners to source the best pricing for jobs
  • facilitate outbound campaigns, working on messaging and delivery of the campaign
  • Keep up to date with relevant technology relating to keyholding and alarm response services, Smart Access, the Platform and other future developments
You'll have:
  • 1-2 year sales or customer-facing experience
  • Evidence of achieving sales quota, resolving issues and overcoming challenging situations
  • Evidence of building and maintaining a number of relationships simultaneously
  • 3-year checkable work history or continuous education history
  • A high level of IT Literacy – open-minded about new technology
  • Experience working with CRM tools
  • Excellent customer relationship skills
  • Strong organisational skills and attention to detail
  • Strong influencing and interpersonal skills
  • A can-do attitude
  • A results-driven attitude
  • Flexibility
  • The ability to work collaboratively with teams
Employer description

We occupy a unique industry position as an established, medium-sized security company with a start-up mentality. We have a strong legacy in trusted keyholding and security services with clients across a wide range of industries, hold the world’s largest mobile security contract for critical national infrastructure, and work with 92% of the UK’s top 30 facilities management companies.

However, our recent focus has been on digital transformation. We have invested heavily in a technology-led proposition and are now reputed as the leading security provider in innovation and tech-first service delivery.

We are proud of our legacy and hugely ambitious for our future. As we grow, we need people who are both focused on quality delivery and ambitious for the business and their teams. Our pace and ambition create a huge amount of opportunity to learn and grow your career with us, and there is never a dull moment.

Equality, Diversity and Inclusion matters to us. We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.

Our values:
  • We care about doing a good job​
  • We believe in open and honest communications​
  • We encourage collaborative working with partners, clients and each other ​
  • We constantly strive to improve, via our people, processes, and technology
Our benefits:
  • Company equipment tailored to your role (laptop, headset, mobile and additional screens)
  • ​Auto-enrolment into our pension scheme
  • ​We provide an employee assistance programme (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health and general wellbeing
  • ​Online access to Mind’s mental health training and resources
  • ​24/7 access to the BOXX a workout platform and app that has training videos on boxing, HIIT/Cardio, Strength and yoga classes. It’s yours anytime, anywhere, absolutely free!
  • ​We have an exercise club called Team Dynamos, which allows you to virtually socialise with colleagues and be inspired by the workouts
  • ​Eye care vouchers
  • ​Access to 1000s of discounts through Perkbox
  • ​Private virtual GP sessions through Perkbox Medical
  • ​Salary sacrifice schemes like Cycle to Work
  • ​Be a part of an ambitious, vibrant, and energetic team
  • ​Social events and team days every quarter
  • ​Recruitment referral bonus
  • ​Enhanced Sick Pay for absence related to COVID-19