When do I receive my invoice?

You will receive your invoice between the 1st and 5^th working day of every month.

When do you debit my account?

You will be debited on or after the 10^th of every month.

Your first payment

If you are on a monthly plan, your first payment will be taken the month following your service start date.  Your first payment will include**:

• A pro rata amount for the service start date month
• The ensuing month subscription
• Two further months subscription, in advance, to avoid arrears

All further payments will include a month subscription and any potential activity carried out.

**For example; if your service starts on the 5th of September, you will be debited on or after the 10^th of October, this will include payments for September, October, November and December.

Can I change my plan from monthly to annually?

Yes.

How do I change my plan from monthly to annually?

You will need to send an email to billing@keyholding.com.

Any changes will take effect on the following invoice.