If you’re responsible for the security of one or more commercial sites, you’ve likely asked this question before: 

“When an alarm goes off, can I be sure someone will attend?”

It’s a valid concern. 

Those who look after remote sites may struggle to find a reliable provider, whilst those responsible for a large number of sites across the country can find themselves creating a complicated patchwork of local or regional providers to cover them all. 

Gaps in coverage can mean slower response times, failed callouts, or even serious business disruption. Plus, managing multiple providers by yourself only adds complexity, cost and risk. 

That’s why we have spent over 25 years building the UK’s most robust keyholding and alarm response infrastructure – giving you fast, compliant, nationwide protection, all from a single trusted partner. 

At a glance: the scale that sets us apart

We have cemented ourselves as the leading provider of nationwide keyholding and alarm response services, and the numbers speak for themselves: 

– 99.8% UK postcode coverage 

– 200 ACS accredited security partners in our network

– 11,000 SIA licensed officers  

– 1,5000 vehicles on the road 

This enables us to carry out over 1.2 million jobs every year, delivering reliable services to protect our customers’ sites from Land’s End to John O’Groats.

From towns to palaces – real customers, real reach

Stretching from sites as far north as the Shetland Islands and as far south as Cornwall’s Lizard Peninsula (and a few on the island of Jersey), the portfolio of properties we protect is truly nationwide. 

It’s also incredibly diverse. We work with every type of organisation, from independent and small businesses to medium-sized and growing enterprises, all the way up to national companies like NEXT – who we protect over 660 sites for. 

We’re also not just limited to traditional business premises. We protect a variety of castles, palaces, abbeys and other incredible historic sites up and down the country.

The Keyholding Company have provided alarm response services for our centres and shops, as far south as the Isle of Wight and as far north as Arbroath, and they have never let us down.

Andy Miller, National Maintenance Manager, Cats Protection

Above: a traditional network model (~45 operating bases) against The Keyholding Company’s network model (~200 operating bases)

Local alarm response backed by technology – how we power nationwide delivery

Coverage means nothing if response is slow, inconsistent, or poorly tracked. That’s why we’ve built our entire keyholding and alarm response model around one principle: rapid, intelligent deployment that doesn’t compromise on quality – no matter where you are.

We have integrated with all major UK alarm monitoring stations. This means that as soon as an alarm is triggered, the signal reaches us in just 0.2 seconds and is instantly triaged. We filter out false alarms where possible – saving you from unnecessary call-out costs – and then dispatch an SIA licensed officer who already holds keys and is ready to attend. 

This isn’t just proximity-based – it’s performance-based. Our system considers which partner is closest and best suited to get the job done. It’s the same smart logic whether your site is in Newcastle, Norwich or Newquay. 

Once on-site, every officer uses our mobile app to conduct the job, with an automated job report sent straight to you once it’s done, meaning you don’t just get coverage; you get clarity too. 

Photos taken are verified by AI for quality and accuracy, and every action is logged, accessible and shared with you in our platform. That means: 

– No guessing when an officer arrived 

– No chasing for reports 

– No wondering what was done or whether your site was left secure 

It’s real-time, data-backed transparency – at every location, on every job.

How we maintain quality at scale

Plenty of providers claim nationwide coverage. But nationwide without consistency is just a postcode lottery. You don’t just need someone who can attend – you need someone who’ll deliver to the same high standard every time, whether it’s a city-centre shopfront or a remote industrial estate. 

That’s where our dedicated Network Team comes in. 

Behind our platform sits a team of specialists who actively manage our 200 service partners. They analyse live job data and performance trends to ensure every provider – and every officer – is upholding our standards. 

It’s not just about coverage. It’s about control. 

– If a partner’s performance dips – we know. And we act. 

– If another partner can deliver faster or more effectively – we switch. 

– If a new client needs urgent coverage – we can mobilise the right officer, from the right partner, quickly. 

However, we don’t just negatively filter for quality. We incentivise partners, work closely with them to drive continuous improvements, and celebrate excellence across our network. 

In our 2024 Partner Performance Awards we celebrated service providers who delivered the exceptional, including: 

– A 45-minute average response time across 3,000 jobs 

– Scheduled job adherence of 97% 

– App usage across 98% of jobs 

– Exceptional ESG reporting and electric fleet adoption 

These aren’t one-off results. They’re the product of constant monitoring, strong partnerships, and a model that’s built from the ground up to work everywhere. 

When clients ask: “Can you cover all of our sites?” – the answer isn’t just yes.

It’s: “Yes, and we’ll show you exactly how well we’re doing it.”

A seamless fit for growing estates

As your estate evolves, your alarm response shouldn’t become more complicated. We are designed to scale with your needs – whether you’re opening new locations, consolidating providers, or moving away from in-house delivery. 

We can spin up coverage quickly, adapt to business-wide changes, and offer flexible support as your estate grows and your portfolio of sites increases. 

Our clients don’t have to chase providers, coordinate shift rotas, or manage admin-heavy handovers. With us, you get a fully managed, future-proofed solution – with consistency built in. 

Getting started with your single, nationwide alarm response partner

If you’re ready to simplify your approach to keyholding and alarm response, as well as enjoy total confidence that all your sites will always be well protected, we’re ready to help. 

Click here to learn more about our keyholding and alarm response services.